Weโve moved to Neuronic.com
We're updating our domain from neuronic.online to neuronic.com.
While the switch is underway, emails from us may arrive from either @neuronic.online or @neuronic.com
Both addresses belong to us, and both are legitimate. You don't need to do anything, and there's no reason for concern if you see one or the other.
Everything works exactly as before: you can reply to whichever address you received, and it will reach us. Our team, your account, and any ongoing conversations are completely unaffected.
If an email from either domain ever looks off to you, feel free to reach out to us directly at support@neuronic.com, and we'll be happy to confirm.
Thanks for your patience while we make the move.
FAQs
I received an email from @neuronic.online, is it really from you?
Yes. During the transition, emails may come from either @neuronic.online or @neuronic.com. Both addresses are officially ours and both are safe. You can reply to whichever one you received.
Which address should I use to contact you?
Either works and will reach us. If you'd like to use our new address going forward, that's neuronic.com, but nothing sent to neuronic.online will be lost.
I am an existing customer. Do I need to do anything?
No. There's nothing you need to update or change. Your account, orders, and any ongoing conversations continue as normal.
I am a new customer. Do I need to do anything?
No.
Will my orders, account, warranties, or data be affected?
Not at all. The domain change doesn't touch your account, order history, or personal information, everything stays right where it is.
How do I know an email isn't a scam or phishing attempt?
Genuine emails will come only from @neuronic.online or @neuronic.com. If anything ever looks off, don't click any links, contact us directly at support@neuronic.com and we'll confirm whether it's really from us.
Some marketing emails are sent through a.neuronic.com, h.neuronic.com, or k.neuronic.com.
When will the switch be complete?
We're moving over gradually to keep everything running smoothly. Once the transition is finished, neuronic.com will be our main address, and links to neuronic.online will continue to work forever.
My question was not answered. What should I do?
No problem, we're happy to help. Reach out to us directly at support@neuronic.com, and a member of our team will get back to you.
You can also send your question to whichever address you like; both neuronic.online and neuronic.com reach us just the same.
